📞 0400 000 000 Send a Message
NDIS Registered Provider • Australia

Support that puts you first, every step of the way

Caring Connections delivers compassionate, person-centred disability support across Australia. We work alongside you to help you live the life you choose — with dignity, independence, and joy.

200+ Participants Supported
6+ Core Services
100% Person-Centred
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Your Support, Your Way
We tailor our support to your goals, your routine, and your life.
Personal Care & Daily Living
Community Participation
Support Coordination
Respite & Household Support
NDIS Registered
Quality & Safeguards Approved
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Family-Founded
Led by Sharona Katoa
NDIS Registered Provider
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NDIS Quality & Safeguards
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Working with Children Check
❤️
Person-Centred Approach
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Serving All of Australia
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Sharona Katoa
Founder & Director
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10+
Years combined
experience in disability support

Built on compassion. Driven by your goals.

Caring Connections was founded by Sharona Katoa with one clear purpose: to provide genuine, meaningful support to people living with disability — and to the families who love them.

We believe every person deserves support that respects their individuality. That's why we take the time to truly listen, understand your goals, and create a support plan that works for your life — not a one-size-fits-all approach.

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Genuine Relationships
We build real connections — with participants, families, and the community.
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Person-Centred Always
Your goals, your voice, your plan. We follow your lead.
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Safe & Professional
Fully insured, NDIS registered, and committed to best-practice standards.
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Culturally Responsive
We respect and celebrate the diversity of the people we support.
Talk to Our Team →

Everything you need to live life on your terms

From daily assistance to community connection, our services are designed around what matters most to you.

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Personal Care

Dignified, respectful support with personal hygiene, grooming, dressing, and health routines — all on your schedule.

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Daily Living Support

Assistance with the everyday tasks that help you maintain your independence — from meal preparation to medication prompts.

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Community Participation

Support to connect, explore, and engage with your community — social outings, activities, events, and more.

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Household Assistance

Help keeping your home clean, tidy, and running smoothly — including cleaning, laundry, and household organisation.

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Support Coordination

Experienced coordinators to help you understand your NDIS plan, access the right supports, and get the most from your funding.

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Respite Care

Short-term relief for families and carers — providing a safe, enjoyable experience for participants while giving families a well-earned break.

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Not sure which service suits you? We'd love to have a chat.

Book a Free Conversation

The difference is in how we show up

There are many NDIS providers. What makes Caring Connections different is our deep commitment to genuinely knowing each person we support — and never treating support as just a service.

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We Listen First
Before we do anything, we listen. Every support plan starts with truly understanding your life, goals, and what matters most to you.
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Consistent Support Workers
We match you with the right team and keep them consistent — because trust is built through familiarity, not constant change.
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Always Accessible
Our team is available when you need us. No long waits, no endless phone queues — real people who respond promptly.
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Goal-Focused Approach
We regularly review your progress and adapt your support to help you keep moving forward toward your goals.
Start Your Journey Today
200+
Participants actively supported across Australia
98%
Participant satisfaction in our most recent survey
24hr
Response time for all new enquiries and referrals
100%
NDIS Practice Standards compliant — every year

Not sure how the NDIS works? We'll guide you.

Navigating the NDIS can feel overwhelming. Our team is here to make it simple — from your first enquiry to your ongoing support plan.

How to Access NDIS Support

The NDIS (National Disability Insurance Scheme) provides funding to Australians with a permanent and significant disability. Once you have an approved NDIS plan, you can choose Caring Connections as your provider.

1
Check Your Eligibility
Visit ndis.gov.au or call 1800 800 110 to find out if you're eligible for the NDIS.
2
Receive Your NDIS Plan
Once approved, your plan will outline your goals and funding allocation.
3
Choose Your Provider
You have the right to choose who supports you. We'd be honoured for you to choose Caring Connections.
4
Start Your Support
We'll work with you to set up your services and get started — at your pace, on your terms.

Ready to get started?

Whether you're a new NDIS participant, a family member, or a support coordinator — we make it easy to connect with the right support.

We work with self-managed, plan-managed, and NDIA-managed plans
Free initial consultation with no obligation
We can liaise directly with your support coordinator
Fast onboarding — often within the same week
Transparent pricing aligned to NDIS Price Guide
📞 Book a Free Consultation
Already have a support coordinator? They can submit a referral directly on our website.

Words from the people who matter most

Real experiences from participants, families, and support coordinators.

★★★★★
As a support coordinator, I refer clients to Caring Connections regularly. They are responsive, professional, and genuinely participant-centred. I trust them completely.
JP
James P.
NDIS Support Coordinator
★★★★★
I was nervous about starting NDIS supports, but the team made everything so easy. They helped me understand my plan and set up exactly the support I needed.
TL
Tanya L.
NDIS Participant
★★★★★
Sharona truly cares. You can feel it from the first conversation. My husband has been with Caring Connections for over a year and we couldn't imagine switching.
RC
Rachel C.
Family Carer
★★★★★
The community participation support has helped me get out more and try new things. I've made friends and feel more confident than I ever have before.
DK
David K.
NDIS Participant
★★★★★
Professional, reliable, and warm. Every time I refer a participant to Caring Connections, I know they're in excellent hands. Highly recommended to all coordinators.
MH
Michelle H.
Healthcare Partner

Take the first step today

Whether you're new to the NDIS or looking for a better provider — we're here and we'd love to talk.

Submit a Referral

Are you a support coordinator, health professional, or case manager? Submit a referral below and our team will be in touch within 24 hours to discuss how we can support your participant.

Support Coordinators Occupational Therapists Case Managers Allied Health Hospitals GPs & Specialists
📧 Prefer to email?
Send referral documents to referrals@caringconnections.com.au

Referral Form

🔒 All referral information is kept confidential and handled with care.

We'd love to hear from you

Whether you're ready to start or just have a few questions — reach out. There's no obligation, and our team is genuinely happy to help.

🚨 Urgent Support Needed?
If you need urgent support or have a crisis, please call us directly on 0400 000 000 and we'll prioritise your call.

Send Us a Message

We respond within 24 hours — usually much sooner.
🔒 Your information is private and will never be shared.
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Call Now — 0400 000 000
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